FAQs
Please see some of our most frequently-asked questions below. If we've missed anything, contact us - we'll be happy to assist.
Q: How do I book a bouncy castle?
A: You can hire a bouncy castle by filling out our online booking form. If you need assistance, get in touch - our team will be happy to assist you in choosing the perfect bouncy castle for your event and will guide you through the booking process.
Q: Is there a delivery charge for bouncy castle hire?
A: Yes, there may be a delivery charge for bouncy castle hire depending on your location. You will automatically be provided with a quote that includes delivery and collection when you make your booking.
Q: What happens if it rains on the day of my event?
A: If it rains on the day of your event, we will contact you to discuss your options. Many of our bouncy castles are fully enclosed, with raincovers that are suitable for light rain and showers, and in other instances we can still set up the bouncy castle indoors or under a covered area.
Q: How long can I hire a bouncy castle for?
A: Let us know your party and event times and we'll work around you. Overnight and multi-day hire may also be available.
Q: What are your Terms and Conditions?
Please read through our party hire terms and conditions before your event date.
Q: Are your bouncy castles safe?
A: Yes, all our bouncy castles are regularly inspected and tested to ensure they are safe for use, with up-to-date PIPA certification. We also provide safety instructions and guidelines to ensure the bouncy castle is used correctly. All bouncy castles are set up by our professional team, who follow manufacturer and HSE guidance.
Q: Where do you supply bouncy castles?
We offer bouncy castle hire in Manchester and the North West, with key delivery areas including Stockport, Bolton, Bury, Oldham, Warrington, St Helens and more.
Q: What type of surface can a bouncy castle be set up on?
A: Ideally, a bouncy castle should be set up on a flat and level surface such as a grassy lawn outdoors or a flat indoor event venue. Please note that when outdoors, bouncy castles typically need to be staked into the ground or tied around fixed anchor points such as lamp posts.
Q: Can adults use the bouncy castle too?
A: We have adult bouncy castles for hire that can cope with the extra stresses and strains of bouncing grown-ups. It is important to ensure that the bouncy castle is suitable for the weight and size of the users.
Q: Do you provide insurance for bouncy castle hire?
A: Yes, we have public liability insurance that covers us for up to £10 million. Please note it is the responsibility of the hirer to ensure that the bouncy castle is used correctly and safely.
Q: Can I amend my booking after I have made a deposit?
A: Yes, you can amend your booking after you have made a deposit. Please contact us at the earliest possible opportunity, as amendments become more difficult or impossible at later stages.
Q: Can I hire a bouncy castle for a public event?
A: Yes, you can hire a bouncy castle for a public event, such as a fete or a charity fundraiser. However, please note that we may require additional documentation and permissions to set up the bouncy castle in a public place.
Q: Do you offer discounts for multiple hires?
A: Yes, we offer discounts for multiple hires. Please check out our party packages to see some of our multi-product discount options.
Q: How far in advance do I need to book a bouncy castle?
A: We recommend that you book your bouncy castle as early as possible to avoid disappointment, especially during peak periods such as weekends and school holidays. However, we can sometimes accommodate last-minute bookings, so please contact us if it's too late to book online.
Q: Can I set up the bouncy castle myself?
A: No, we do not allow customers to set up the bouncy castle themselves. Our trained professionals will set up and take down the bouncy castle to ensure that it is done safely and correctly.
Q: Do you offer any additional services, such as party supplies or entertainment?
A: Yes, we offer a range of additional services, including party supplies and children's entertainers. Please contact us to discuss your requirements, and we will be happy to provide you with a quote.